Customer Support: FAQ's | Dentsply Sirona Denmark

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Quick answers to common questions

If you’ve never purchased from Dentsply Sirona, whether online or through a sales representative, please register as a brand-new customer:

1. Select Sign In/Register on at the top-right corner of the DentsplySirona.com homepage

2. Select Register, then select Sign Up Now

3. Enter your personal details and then select Create Online Login

4. Verify your email via the verification code sent to the email address you’ve provided

5. Select I'm a brand-new customer, then Continue to Account Details

6. Enter your practice details, then select Save & Continue

7. Select your practice billing address, then select Use Selected Address

8. Select whether you’d like to opt into the ONE DS program

Your account is now pending validation. This process can take up to 5 business days. Once your account is validated, you may shop Dentsply Sirona’s online catalog

If you’d like to link a preferred distributor to your DentsplySirona.com account, follow these directions:

Hover over your name in the top-right corner of the DentsplySirona.com homepage and select My Account
Under My Account, select Preferred Distributors
Select Add a Distributor
Select your preferred distributor in the popup menu, check the box, and select Submit. Note: Only distributors that have been integrated into our site will be displayed in the dropdown menu
Select Submit to open the distributor’s website in a new window. You’ll need to enter your credentials for the distributor’s website to connect that account to your DentsplySirona.com account You must have a valid distributor web account to login. If you do not have an existing distributor web account, register on the distributor’s website If you experience issues during this process, please reach out to your distributor’s customer service department
Once you’ve logged in to your distributor account, you'll return to DentsplySirona.com. Select a default account from the dropdown menu If you do not see your account displayed in the dropdown menu, contact the distributor’s sales representative to add or modify your account
You can add more than one distributor, but only one may be selected as your default

In Checkout, if your available DS Points balance covers your entire order total you will see a message in Payment Method stating that you can use points to pay for your order.

Click on Edit and select Apply DS Points to this Purchase.

Confirm your choice in the pop-up modal.

Then click Save & Continue to change your payment method to DS Points. You can now place your redemption order.

* Please note that this may not be available in all countries, and the process may vary based on the terms and conditions of the applicable programs. See the Terms and Conditions for complete details

To initiate a return, follow these directions:

1. Download and complete this return form outlining the item you’re returning and the reason for return

2. Attach the form to an email with the subject line: Return (item #). Send the email to the appropriate department associated with your product:

Implants: Implants-na-cs@dentsplysirona.com

Endodontics: Tulsa.orders@dentsplysirona.com

Orthodontics: Essix.Sales@dentsplysirona.com

3. Once you’ve sent the email, a customer service representative will follow up with your return label or, if needed, ask additional questions to complete your return

* Please note that this may not be available in all countries, and the process may vary based on the terms and conditions of the applicable programs. See the Terms and Conditions for complete details

Simply enter your ZIP Code in our My Sales Team tool and we’ll give you the contact info for the sales reps assigned to your area by business category. If there are no local reps assigned for a particular category, you may contact Customer Service for sales assistance.

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DS World

Course Series

2023 Sustainability Report

Need extra support?

My Account

/ DS Points

Doing it all isn’t easy. We’re here to help.

Get account & ordering support

Contact Support

Access hardware and software resources

DS Core & Equipment Support

Download Center

Our Policies

Privacy Policy

Use of Cookies

Terms of Use

Quick answers to common questions

How do I register as a brand-new customer?

What should I do if I don’t have access to the email address tied to my account?

How do I link a distributor to my account?

How do I change my default payment method?

How do I redeem my DS Points?

How do I return a product I purchased from DentsplySirona.com?

How do I receive my CE certificate?

How do I find my local sales representative?

Didn't find what you need? Let's connect.

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Help Topics

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The content of this site is intended for dental and healthcare professionals only.