Dentsply Sirona Points Plus – Terms and Conditions (July 2021)
Dentsply Sirona Points Plus – Terms and Conditions (July 2021)
ABOUT US
The Dentsply Sirona Points Plus® Programme (the “Programme”) is a loyalty rewards programme offered by DENTSPLY IH LIMITED (“we”, “us”, “our”) to eligible customers based in the UK. The Programme is accessible at www.dentsplysirona.com (the “Site”).
We are registered in England and Wales under company number 01480123 and have our registered office at Brunel Way, Stonehouse, Gloucestershire, GL10 3GB. Our VAT number is 391900742.
The Programme allows eligible customers (each a “Programme Member”) to collect points when making purchases of eligible items sold online by us at the Site (including out of stock items) (“Eligible Purchases”) and to redeem those points against future orders, always in accordance with these terms and conditions and any other terms referenced in this document (the “Programme Terms”). Please read this document carefully and ensure you understand these Programme Terms before agreeing to join the Programme. By joining the Programme, you agree to be bound by these Programme Terms.
In these Programme Terms references to “you” or “your” are to the Programme Member who participates in the Programme.
PROGRAMME TERMS
We may, at our sole discretion, restrict, suspend, amend, extend or otherwise alter the Programme and/or the Programme Terms at any time and without prior notice to you, including any member levels or rates for Loyalty Points included in the Programme.
If the Programme Terms are updated, we will post the new Programme Terms on the Site and note the date that they were last updated. In case the Programme would be suspended or terminated without prior notice to you, you will have the right to redeem your Loyalty Points from the date that the suspension or termination of the Programme will be posted on the Site. We encourage all Programme Members to review the Programme Terms each time they access the Site or seek to earn and redeem Loyalty Points.
You understand and acknowledge that the Programme is intended to be a promotional Programme. Redemption of Loyalty Points earned on Eligible Purchases represents credit towards future purchases made by you. Accordingly, you acknowledge that, to the extent required by law, you must: (i) fully and accurately disclose the amount of such credit in any cost report or claim for reimbursement submitted to the NHS or equivalent healthcare institution; and (ii) comply with any request to provide documentation of the credit to representatives of the NHS or other equivalent healthcare institution.
Our Conditions of Sale continue to apply to the sale of products via the Site and in the event of a conflict between the Conditions of Sale and these Programme Terms, these Programme Terms shall prevail with respect to the Programme only.
MEMBERSHIP
Membership is free and no initial purchase is required in order to become a Programme Member.
Minimum requirements
Membership to the Programme is only available if: (a) you are a registered dental or healthcare professional in the UK, and are registered with the General Dental Council (“GDC”) and hold a valid medical practitioner licence; and (b) you are purchasing products for your own business use and not for resale; or (c) you are purchasing on behalf of a dental or healthcare professional who satisfies the requirements at (a) and (b) above.
You may be required to provide us with your GDC registration number and VAT number (or evidence of your VAT exemption) when you set up your Account with us.
Eligibility
If you are an existing member of our Rewards Programme as at 16th of August 2021, you will be automatically migrated to the new Programme and your points as at that date will be converted into Loyalty Points under the new Programme for equivalent value. This does not apply if you are (or represent) a government institution, university, school, hospital or corporate organisation (please see below for more information).
Please note, where your existing points are converted into Loyalty Points under the new Programme, the expiry date of those points does not change.
If you are a new customer to the Site or an existing customer but not a member of our existing Rewards Programme, when you create a Practice Account or Commercial Account with us via the Site you will be given the option to join the Programme, or to opt-out. In order to opt-in you must accept these Programme Terms.
If you opt-out of the Programme when setting up your Account you will not be able to earn Loyalty Points or view any of the Points Plus webpages.
If you opt-in and then later opt-out at any time during your membership, you will still be able to view the Points Plus webpages, but you will not be permitted to earn or redeem any Loyalty Points, In addition, you will forfeit any remaining balance of Loyalty Points in your Account as at the date you opt-out and your balance will revert to zero.
If you are (or represent) a government institution, university, school, hospital or corporate organisation, you are not eligible to participate in the Programme. If you fall within one of the foregoing categories and are an existing member of our Rewards Programme you will have 30 days to redeem your Loyalty Points from 16th of August 2021.
We reserve the right, in our sole and absolute discretion, to require proof of identity and/or eligibility (in a form acceptable to us): (i) for the purposes of verifying your eligibility to participate in the Programme; (ii) for the purposes of verifying the legitimacy and/or accuracy of information you provide to us; and (iii) for any other reason we deem necessary for the purposes of administering the Programme. Failure to provide such proof to our reasonable satisfaction, within the timeline specified by us, may result in your disqualification from the Programme.
YOUR ACCOUNT
In order to participate in the Programme you will have to register and create an Account with us and provide one or more names, email addresses, login usernames and passwords (collectively, “ID”). You are responsible for maintaining the confidentiality of your ID. You agree not to use the ID of any third party or disclose your ID to any third party. You are responsible for any and all activity that occurs on your Account. If you suspect any unauthorised use of your Account, you must notify us immediately and we will try to suspend further access to your Account and allow you to change your ID.
We assume no liability or responsibility for Loyalty Points redeemed by any unauthorised person through your Account prior to you notifying us that your Account has been compromised. Any Loyalty Points redeemed prior to notification are at your own risk.
You agree to provide us with correct and complete Account information at all times and to inform us of any changes to the information you have provided. We will keep your ID confidential.
Please note, there is a limit of one Account per dental practice and we reserve the right to reject any application for, and/or to suspend, an Account if we suspect there are multiple Accounts at one practice.
Suspension and Account Closure
If we believe you have abused any of the Programme’s privileges, or you fail to comply with any of these Programme Terms, or make any misrepresentation to us, we may, in our sole discretion, take such action as we deem appropriate, including suspending your privileges under the Programme, revoking any or all of your Loyalty Points, and/or revoking your participation in the Programme altogether and closing your Account, in each case, with or without advance notice to you.
Loyalty Points will not be awarded if in our reasonable opinion the products purchased with your Loyalty Points will be used for resale or non-clinical use.
An Account is deemed to be inactive if Loyalty Points are not earned in connection with such Account for a period of two (2) years after the opening of the Account. Once an Account is deemed to be inactive, all Loyalty Points in such Account may, in our sole discretion, be deemed to have been forfeited by you, with or without notice.
You may elect to opt-out of participation in the Programme at any time. In the event you no longer wish to participate in the Programme, you may withdraw through the ‘My Account’ section on the Site by ‘unselecting’ participation in the Dentsply Sirona Points Plus Programme and clicking okay to remove the practice account from the Programme. Once you elect to no longer participate in the Programme, no further Loyalty Points will accrue on purchases made on the Site. Any Loyalty Points in your Account as of such time will remain available to you for a period of 90 days. Thereafter, all Loyalty Points will be reduced to zero (0) and forfeited.
LOYALTY POINTS
Member level; Collection
We will award Loyalty Points on Eligible Purchases based on your member level, as shown on the Member Level rewards page available here.
Your member level will be determined based on your annual spend on the Site through your Account. Member levels are reviewed and updated on a quarterly basis and the previous 12 months’ spend will be taken into account when determining your level. For the first 12 months of your Programme membership, you will not move down a level. If you have no spend history via the Site you will automatically be assigned Cobalt level.
Points can be earned by you in connection with Eligible Purchases, regardless of method of payment, provided that you are logged into your Account at the time of purchase. Loyalty Points are awarded to your Account within 24 hours of you placing the order. No Loyalty Points accrue on purchases made via the Site unless and until your Account has been approved and activated by us. Loyalty Points cannot be added to your Account retroactively. Orders placed with us through any medium other than our Site do not earn Loyalty Points.
If any Eligible Purchase is to be fulfilled by your nominated dental dealer (as notified to you when you select your product), and such dealer:
- is integrated with our Site, Loyalty Points will be calculated and earned based on the final price charged to you by the dental dealer; or
- is not integrated with our Site, Loyalty Points will be calculated and earned based on the RRP of such product (as published on our Site at the time you place your order – save in the case of manifest error).
Redemption
Loyalty Points can be redeemed against the purchase price of future orders for eligible products that you place using your Account via the Site. In order to redeem Loyalty Points on a purchase, you must have sufficient Loyalty Points to cover the entire purchase price of the product (which includes delivery costs) at the time of redemption.
The redemption rate for Loyalty Points is the same across all member levels: 0.01 GBP/EUR per Loyalty Point.
Please note, Loyalty Points can only be redeemed against products where we fulfil the order. Where orders are to be fulfilled by your nominated dental dealer, Loyalty Points cannot be used.
Loyalty Points will expire 2 years after the date they were earned unless redeemed before that date.
Return/Exchange Policy
In the event of a return or exchange of any product that earned Loyalty Points, such Loyalty Points will be deducted automatically from the Account that was used for the purchase. Loyalty Points will be deducted at the same rate as they were earned.
Upon the return and/or exchange of products awarded through the redemption of points, all redeemed points will be forfeited.
Transferability
Loyalty Points cannot be assigned, exchanged, traded, bartered, purchased or given by gift or otherwise sold (this includes any transfers to your estate, successors or heirs). Any Loyalty Points so acquired are void.
Promotion
From time to time, we may advertise or run exclusive offers to select Programme Members to earn or redeem Loyalty Points. Full details of those promotions will be published on our Site at the time.
LIABILITY
We do not guarantee the continued availability of any reward, redemption level, or any other benefit under the Programme, and we assume no liability with regard to the addition or deletion of items from or for which Loyalty Points can be collected and/or redeemed.
Loyalty Points earned through participating in this Programme may be subject to tax. You are solely responsible for any tax liability which may arise and for any other fees charged by governmental or non-governmental agencies as a result of your participation in the Programme. Without prejudice to the foregoing, you are personally liable for any and all costs, charges, claims or liabilities of whatever nature arising from your membership of the Programme.
We will not be liable to you for any loss of profit, goodwill, reputation or opportunity howsoever incurred (including, without limitation, as a result of our negligence or as a result of the termination of, or changes to, the Programme or as a result of the cancellation or revocation of Loyalty Points and/or the membership of any Programme Member).
Our liability in all other respects (save for death or personal injury caused by negligence on our part) shall be limited to the value of the Loyalty Points which are the subject of the dispute.
Except as expressly stated in these Programme Terms, we do not give any representations, warranties or undertakings in relation to the Programme. Any representation, condition or warranty which might be implied or incorporated into these Programme Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.
PRIVACY
We are committed to protecting your privacy. We will maintain the privacy and security of all personal information collected from Programme Members in accordance with our Privacy Policy available at UK privacy policy.
GENERAL
In the event that any provision in these Programme Terms is determined to be invalid, illegal, or unenforceable, such determination shall not affect the validity and enforceability of any other remaining provisions of these Programme Terms.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Programme Terms that is caused by any act or event beyond our reasonable control.
These Programme Terms will be governed by English law. Any dispute arising from, or related to, these Programme Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
CONTACT US
If you have any questions about these Programme Terms or if you wish to provide any feedback with respect to the Programme, please contact us at: +44 (0)1932-838-343 or reach out to your Dentsply Sirona Sales Representative. You acknowledge that telephone calls to or from us are monitored and recorded and you agree to such monitoring and recording.
