What is Happening?
At Dentsply Sirona, our commitment to customer-centric innovation and operational modernization drives our latest business transformation.
Starting 1st August 2024 in the UK and Republic of Ireland, we will begin our global migration to a new ERP system. To ensure a careful and seamless transition, we’ll gradually implement this new system across Europe in phases.
This transformation is about keeping our customers at the center of everything we do.
By simplifying our processes and streamlining operations, we'll improve our efficiency and enhance our customer experience. At the same time, we're laying the groundwork for a bright future of agility and innovation, ensuring our mutual success for years to come.
How Does This Impact Me?
This transformation will implement a new, modernized infrastructure for our business, serving as the foundation for a future of exciting product innovations and customer experiences.
In the beginning phase, which will launch on 1st August 2024, you will notice benefits like the harmonization of multiple accounts under a single entity into a single account number; continued support for one order, one shipment, and one invoice across our product families; and real-time order tracking with your shipping confirmation.
In the future, you can look forward to additional customer-centric enhancements.
Will I notice a difference in the current order or billing processes?
No, there will not be any changes to the order or billing processes.
Following customer feedback, however, we have taken the opportunity of our software change to adapt the content and layout of our transacting documents (order acknowledgements, invoices, credit notes, etc.) to make them more informative and easier to use.
Will this cause any operational disruption that could affect my order?
Due to our system migration, we are not able to process orders from 1st – 2nd August via any channel. We will begin fulfilling orders submitted during this time on 5th August. We strongly encourage carrying extra non-custom stock through this transition period.
Are there any changes to the returns process?
There are no changes to the returns process at this time. Please continue sending your returns to our Weybridge location.
In the future, returns will require that you contact Customer Service and request a Return Materials Authorization (RMA) prior to sending your return.
We will communicate these or any other process changes in necessary detail before they occur.
Does this impact the products available via my local Dentsply Sirona sales account manager or distributors?
No, this does not impact where you currently purchase your Dentsply Sirona products. Please continue ordering through your current channels for all Dentsply Sirona product needs.
Why didn’t I receive a communication about these changes?
In the event that you did not receive notification of these changes via email, please reach out to your sales account manager to verify and/or update the email address associated with your account.
Who can I contact for support if I have question or encounter an issue?
During this time, there is nothing more important to us than you and your business. As we continue our transformation towards a more customer-centric future, please contact Customer Service with any questions using the appropriate phone number:
- UK: 01932 838343
- Republic of Ireland: +44 1932 838343
