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Connect Case Centre vs. DS Core

Switch to DS Core - A gateway to expanded possibilities and growth

DS Core - A new era of dentist-lab collaboration

The Connect Case Centre has been introduced in 2010 and served dentists and labs well, for transferring intra-oral scans and initiate lab orders. 

With DS Core, we have introduced a new cloud-based platform and technology with enhanced collaboration capabilities. Connected with our DS X-ray software, Sidexis® 4, you can have the entire patient X-ray history along with your IO scans in one place.

This future-proof solution is detached from local systems and licenses and delivers new features without requiring updates.

The Connect Case Centre will be shut down in the foreseeable future, so now is the time to make the move to DS Core.

Benefits of switching from Connect Case Centre to DS Core

For the Dental Practice

More flexibility, less complexity

  • Use CEREC or Connect Software to scan.
  • Add x-rays and other files to your case submission.
  • Access and monitor orders from any device.
  • No licenses needed. Order to lab is available on all DS Core accounts, including free of charge option.

Free-up scanner & more delegation

  • Fill-out order data and submit via web browser, freeing-up the scanner instantly.
  • Delegate scan and/or filling out of order data to staff, while you can review and submit case later.

Enhanced communication with your Lab

  • Communicate via integrated chat and exchange files in real-time.
  • Receive design proposals from your lab and see what they see1.
     

1. Splints in .dsco format– more indications coming soon.

More features to enhance your workflows

  • Keep all your media in the DS Core media library2.
  • Facilitate effective patient communication with the Communication Canvas2.
  • Initiate more workflows such as aligner treatment, CEREC restorations or specialist referrals directly from DS Core2.

 

2. Requires a DS Core Light or above subscription.

For the Dental Lab

More flexibility & quicker access

  • Access orders and files from any web browser.
  • Ability to receive scans from 3rd party IO-scanners.
  • Access order details and files directly by scanning QR code from sheet.
  • No licenses needed. Receiving orders is available on all DS Core accounts, including free of charge option.

Enhanced communication, also with analogue dentist

  • Send digitised model and design files to analogue dentists for a more digital workflow3.
  • Receive and view more case files such as X-ray from your browser.
  • Communicate via chat and exchange files in real-time.
  • Send design proposals for dentist approval.
     

3. Requires a DS Core Light for Labs subscription.

Simplify documentation

  • Store MDR documentation and design file directly in order on DS Core, directly accessible to you dentist.
  • Maintain an archive of your order details online4.

4. Requires a DS Core Light for Labs subscription.

DS Core Workflow vs. Connect Case Centre Workflow

Compare the workflows below.

Dental Practice submits case to lab

DS Core Workflow (Steps 1-4)

New Process

Step 1

Set up scan case

Select or setup patient case, determine restoration type and the design mode in the administration phase.
 

More flexibility
Works from CEREC or Connect Software.

Coming Soon
Initiate scan from DS Core to increase patient data consistency and a simpler user experience (no more typos).

 

Step 2

Scan patient

Perform patient scans according to the required scan catalogues in the acquisition phase. Once the model is calculated, the scan is automatically uploaded to DS Core.

More flexibility

Works with 3rd party IO-scanners (manual upload in DS Core in STL or PLY format).

Step 3

Draw margin (optional)
You can skip this step as DS Core pre-draws the margins for you. Or you can define and view the margins for your restoration and upload to DS Core with the push of a button.
 
Coming Soon
Adjust model axis and draw margins directly in DS Core.

Step 4

Submit case to lab
Go to DS Core via web browser on any device and find the scan directly matched to patient, otherwise create new patient with two clicks. Create order, fill-out order data and submit case.
 
More delegation
Draught orders allow dentists to delegate and to continue from any web browser.
More flexibility
Ability to also send X-rays, additional files and chat in real-time.
Coming Soon
Automatic order draught after scan upload to DS Core.

Connect Care Case Workflow (Steps 5-8)

Old Process (being discontinued)

Step 1

Set up scan case

Select or setup patient case, determine restoration type and the design mode in the administration phase.

Step 2

Scan patient

Perform patient scans according to the required scan catalogues in the acquisition phase.

Step 3

Draw margin (optional)

You can skip this step or define and view the margins for your restoration.

Step 4

Submit case to lab

Log in to Connect Case Centre from within Connect SW, check restoration data and fill-out order data and submit case.

Dental Lab Receives and Fulfils Case

DS Core Workflow (Steps 5-8)

New Process

Step 5

Receive case

Receive case and inspect 3D model including supporting materials such as x-rays directly in DS Core. Accept order and directly open in connected design software or download open files1. Use DS Core order sheet print-out for quick access to order via QR code.
 

More flexibility
Access orders from any web browser and view 3D model without the need to download.

Quick access
Access order details and digital files from anywhere by scanning QR code on order sheet print-out.

Coming Soon
Utilise API to retrieve order data

 

1. Dental Labs connecting 3Shape Dental System can open order directly in the 3Shape software.

Step 6

Design case

Design the case specific indication with the usual design software such as inLab, 3Shape, Exocad or others.

Step 7

Collaborate (optional)
Communicate with your dentist to get feedback and approval directly via DS Core by drag-and-dropping files via integrated chat.
 
Enhance communication
Let the dentist see what you see and get direct feedback via integrated chat.
Digitise the analogue dentist
Send digitised model and designs to your analogue dentist for a more digital and collaborative workflow
Coming Soon!
Ability to visualise more 3D design files in DS Core for dentist approval (currently splint designs in .dsco format).

Step 8

Fulfil case order

Finalise order and send physical appliances via mail together with MDR documentation. Additionally, send design files and further documents to your dentist.

Simplify documentation
Store MDR documentation and design files directly in the order, directly accessible to dentist.

Connect Care Case Workflow (Steps 5-8)

Old Process (being discontinued)

Step 5

Recieve case

Receive case, download 3D model to check scan, before accepting case. The case can then directly be opened in a supported design software.

Step 6

Design case

Design the case specific indication with the usual design software such as inLab, 3Shape, Exocad or others.

Step 7

Collaborate (optional)

Communicate with your dentist to get feedback and approval via phone, email or screensharing.

Step 8

Fulfil case order

Finalise order and send physical design via mail and additional MDR documentation and design files via email or separate file sharing.

Switching to DS Core is easy

Sign-up to DS Core and connect your equipment.

  • Register as either practice or lab on dscore.com.
  • Select preferred subscription – both lab & dentist can use DS Core ordering features at no cost.
  • Download DI & CAD/CAM connector to connect supported equipment.
Get started

Connect with your dental lab or practice.

  • Dental offices have to search and add their preferred lab before sending an order.
  • Labs can invite all their customers to register to DS Core and to add them as their preferred lab.

Customer Support Portal

Access the customer support portal for tutorial videos and quick guides.

Find answers

Hotline Support

Call our dedicated support team – country specific phone number is visible in DS Core.

Visit DS Core

1-on-1 Consultation*

Get a session with our personalised onboarding team to ensure a smooth transition from Connect Case Centre to DS Core, the most effective way to get fully set up.
 
Take advantage of our free consultation to link your equipment and clarify any DS Core-specific questions with our expert team.

*Available for dentists and labs in: US, Canada, Germany, Austria, Switzerland, UK, France, Spain, and Italy
contact us

FAQs

No. The features needed to place and manage orders are available on all DS Core accounts, including its free of charge option.

DS Core is a cloud platform that powers, connects and works with DS digital solutions enabling more efficient and streamlined workflows. DS Core offers multiple features to centralise collaboration with your lab/dentist, document and store your cases' files, enhance patient communication, expand your service offering and more.
 
The main difference between using DS Core and the Connect Case Centre is that with DS Core workflows are more flexible and you can expand the features available and enhance more parts of your daily work.

While there isn't a set date applicable to all markets, we anticipate the discontinuation process to commence in your region at some point during 2025.

If you are using Windows 7 or earlier, Connect Case Centre is no longer available. Due to Microsoft's discontinuation of support and security updates for these operating systems, we strongly recommend transitioning to DS Core as the preferred solution.

First you need to sign up for DS Core. This process is of utmost simplicity, and you can get it done on dscore.com within minutes.
 
As a dentist, you will connect your scanning software (Connect or CEREC SW) to your DS Core account. You will find the instructions needed on DS Core during your onboarding. The last step will be to search for your lab in the directory and proceed to add/invite them to receive cases via DS Core.  
 
If you represent a lab, once you sign up you will be available for dentists to find you in the directory and send cases to you. Lastly, you can connect your inLab software or 3Shape Dental System for a more streamlined transfer of the cases. Additionally, you can always download cases in various formats to use with your CAD/CAM solution of choice.

For the time being, transferring all your cases to DS Core can only be done manually. For this you will have to upload all your files from your local storage into each patient's media library.
Please note that you don't have to do this to start using DS Core to send orders to your lab.

You can connect multiple DS IO Scanners in your practice to a single DS Core practice account.

Contact us

Find out more about DS Core and other solutions from Dentsply Sirona by requesting product information.

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