Unlock comprehensive service and support to uplift productivity
DS Core Care is a comprehensive technical service and support solution that protects your equipment. Benefit from fast and efficient technical support such as remote and real-time troubleshooting and service options. By connecting your equipment to DS Core, you protect your investment with DS Core Care – to unlock preventive and digital service capabilities.
Support Solutions
With DS Core Care, you receive support from highly qualified experts who can provide an efficient service solution.
How does Fast Service Clarification work?
Benefits
Why choose DS Core Care?
Quick & easy support
Fast Service Clarification powered by DS Core enables remote troubleshooting from highly qualified experts. And even if an on-site visit is still required, they can be prepared more efficiently – helping to eliminate unnecessary follow up.
An immediate solution
Get direct and easy access to up-to-date product information and workflow insights from Dentsply Sirona via our new Customer Support portal, available any time.
Saves you time
With DS Core Care, we help you to get the most out of your Dentsply Sirona devices and allow your equipment run reliably and efficiently – so you can focus on treating your patients or providing high-quality solutions for your lab customers.
Minimise downtime
The included preventive maintenance of your dental equipment helps minimise surprises and provides you financial planning ability and security.
Productivity
DS Core Care prepares your practice and lab for the unexpected, helping to limit equipment downtime and unforeseen costs. Receive the support quickly and when you need it – to keep productivity high.
Quality of service
Benefit from premium products paired with high quality service expect and deserve. From spare part coverage, remote troubleshooting to regular maintenance – all done by trained service technicians.
Equipment supported by DS Core Care
CEREC Primescan AC & Primescan AC
Primescan 2 & Primescan 2 Cart1
1 Cart available in the second half 2024
Exclusive to Primescan 2 and Primescan Connect
Extend your CEREC Club into DS Core Care
If you are a CEREC Club member at the end of your initial contract period (years 1 to 3) then you can extend your device protection with a DS Core Care subscription for another 3 years. For more information visit our Customer Support Portal or contact your local representative.
Testimonials
"During every patient consultation, I rely on my Primescan 2. I can't afford to have it shut down. It’s reassuring to know that even if an accidental damage occurs, I don't have to do without my Primescan 2 for long. I can get a replacement device super-fast via DS Core Care. With this in mind, I can confidently scan, knowing that my Primescan 2 is well protected."
Dr. Ariane Schmidt (sponsored), Dentist, Germany
Explore other components of DS Core
DS Core
The platform where Dentsply Sirona’s Digital Services and Solutions meet
DS Core Create
Expert custom designs at your fingertips
Service is subject to country availability and conditions. Please contact your local DS representative for more details.
