DS Core Care Support

DS Core Care is Dentsply Sirona’s comprehensive service and support solution that protects your equipment. Subscribe to DS Core Care within 30 days of device installation to benefit from digital-enabled and efficient service. As our valued customer, we look to provide you the service you need, when you need it.

On this page you will find information on how to register for DS Core Care along with different ways to find equipment support with DS Core Care. You can find 24/7 self-service support and product guidance by accessing our Customer Support Portal. You can speak with a service expert and get one-on-one problem solving support by calling the Technical Support phone number. Or you can get real-time virtual support with Fast Service Clarification.

Click the links below to learn more about our DS Core Care Support services.

Registration for DS Core Care is easier than ever. You need to have a DS Core account to register for DS Core Care. Watch the instructional video or follow the instructions below to register:

1. Go to dscore.com and create your DS Core account. In case you already have a DS Core account, log-in and continue with step 3. 
2. After receiving a notification of your successful validation¹, open dscore.com and login with your account. 
3. Go to dscore.com and navigate to the “Subscriptions” tab by opening your profile and selecting “Practice” or "Lab Configuration". 
4. Select the respective device(s) under “DS Core Care Protection” and start the ordering by clicking “Protect devices”². 
5. Follow the order process and confirm your order. Your devices are protected effective immediately from the date of installation.

For immediate answers and support, the portal provides product and workflow information – always accessible in one single place.

• Easy to find online product and workflow information
• Immediate self-support
• Available 24 hours a day/7 days a week

Benefit from remote, real-time, efficient troubleshooting, helping to limit unnecessary follow ups and saving you time by connecting your equipment to DS Core and consenting to provide data to service technicians for fast service clarification.

DS Core Care allows you to use your CAD/CAM devices reliably and efficiently – so you can focus on treating your patients or providing high-quality solutions for your lab customers.

For CEREC Primescan AC, Milling Units, SpeedFire and Primeprint Solution Customers:

• Customer Support Portal
• Technical Support
• Fast Service Clarification

Spare Parts: Quick supply of spare parts from the original manufacturer to help minimize downtime and avoid additional costs. 

Preventive Maintenance: Annual preventive maintenance performed by a qualified service technician to protect efficiency and help extend the lifetime of your equipment. Includes maintenance kit and labor.

For Primescan 2 and Primescan Connect Customers:

• Customer Support Portal
• Technical Support
• Fast Service Clarification Express

Express Replacement: Receive a replacement Primescan 2 or Primescan Connect with shipment on the next business day³ after remote diagnoses. Labor and travel costs included.

Spare Parts: Quick supply of spare parts from the original manufacturer to help minimize downtime and avoid additional costs. 

Accidental Coverage: Receive a replacement Primescan handpiece in case of unexpected incidents or even accidental damages.
 

Interested or already utilizing a Primescan 2 Cart⁴?

It can also be protected with DS Core Care. Get a subscription for your Primescan 2 Cart⁴ and benefit from all the listed service components.

If you are a CEREC Club member at the end of your initial contract period (years 1 to 3) then you can extend your device protection with a DS Core Care subscription for another 3 years. For more information visit our Customer Support Portal or contact your local representative.