DS Core Care

Your comprehensive service and support solution

The comprehensive service and support solution for additional peace of mind.

DS Core Care is a comprehensive technical service and support solution that helps protect your equipment. Thanks to the connection to DS Core, it goes beyond – enabling preventive and digital service capabilities.

Our market research shows that 96% of 3D printer owners and users who were surveyed highly value an integrated device service for their printers, considering it either a must-have or nice to have.¹ It also shows 95% of laptop-based scanner owners or intenders who were surveyed see services offered with the purchase, like extensions of the standard 1 year warranty and replacement of the scanner, as a nice to have.¹

Dentsply Sirona offers a comprehensive service solution that combines products, services, and support to help you confidently and safely shape the future of your dental practice. DS Core Care is an integrated, easy-to-understand equipment service and support package that provides you with more time with your patients, quality services, and clearly defined coverage.

Support Solutions

With DS Core Care, you have access to the following support solutions provided by highly qualified experts.

Hotline Support

All CEREC, Primeprint and Primescan Connect customers in ANZ have access to technical phone support from qualified service experts during business hours for direct problem solving when you need it. If your equipment is covered under DS Core Care, our service experts will also be able to provide remote, real-time, efficient troubleshooting for your equipment while on the phone with you.² This fast clarification service limits unnecessary follow ups and helps save you more time.

Annual Preventative Maintenance*

DS Core Care customers will have access to an annual preventive maintenance on their eligible equipment for each year during the term of their DS Core Care subscription.³ The preventative maintenance will be performed by a qualified service technician to protect efficiency and help extend the lifetime of your equipment.

*The preventative maintenance is only available for CEREC equipment and the Primeprint units that are covered under DS Core Care. It is not available for Primescan Connect units.

Extension of Spare Parts Warranty

All Dentsply Sirona customers enjoy a standard 1-year spare part warranty for their CEREC equipment, Primeprint and Primescan Connect. With DS Core Care, you can extend the spare part warranty for an additional two years to help avoid additional costs. The scope of the extended spare part warranty will also cover certain spare parts that are not covered under the standard spare part warranty.

The extended spare parts warranty provided as part of DS Core Care is in addition to your rights to claim replacement spare parts under any applicable laws.

^{1 Dentsply Sirona Primeprint Study Feb 2022. Commissioned study for Dentsply Sirona in US and DE. (N=400).}

^{2 Remote real-time troubleshooting will only be available for any of your equipment that has been registered in Dentsply Sirona’s product services database.}

^{3 The preventative maintenance will be performed in or after the last month of each calendar year during your DS Core Care subscription. If you terminate your subscription before the last month of each calendar year, you will forfeit the preventative maintenance for that year. Further terms and conditions apply – please contact your Dentsply Sirona specialist to find out more information about this solution.}

Why choose DS Core Care?

Quick & easy support

Fast Service Clarification powered by DS Core enables remote troubleshooting from highly qualified experts via our standard hotline support service. And even if an on-site visit is still required, the Technician can be prepared more efficiently – helping to limit unnecessary follow ups.

More time with your patient

With DS Core Care, we help you to get the most out of your Dentsply Sirona devices and allow your equipment and practice to run reliably and efficiently – so you can focus on treating your patients.

Minimise downtime

The included preventive maintenance of your eligible equipment helps minimise surprises and provides you with additional security.

Productivity

DS Core Care helps to prepare your practice for the unexpected, limiting equipment downtime and unforeseen costs. Receive the support quickly and efficiently to keep productivity high.

Quality of service

Benefit from premium products paired with the high quality service you expect and deserve. From extended spare part coverage and remote troubleshooting to regular maintenance – all done by trained service technicians.

Protect your Primescan AC and Primescan Connect

In addition to the DS Core Care solutions above, Primescan AC and Primescan Connect customers who purchase DS Core Care for their equipment will also have access to the following support solutions.

Dell Service & Support

High quality laptop and expert service from the manufacturer
One direct DS contact - irrespective of DS or Dell device issue
Cover the unexpected with Accidental Damage Protection
Minimise downtime with Dell support

For claims or support, contact the Dentsply Sirona ANZ support hotline on 0800 33 68 77.

Accidental Damage Cover

DS Core Care customers enjoy accidental damage cover for the camera of their Primescan AC or Primescan Connect (for up to 2 camera replacements within your 3-year DS Core Care subscription).^#

Express Replacement

If DS Core Care customers are eligible for a replacement camera for their Primescan AC or Primescan Connect, Dentsply Sirona will guarantee that the replacement camera will be dispatched to you from our storage location within one (1) business day (if stock is available). The time required for you to receive the replacement camera will be dependent on your location.

Testimonials

When buying equipment from a company, service is one of the most important and helpful attributes a company can provide. Dentsply Sirona and their partners offer unparalleled support with efficient service, parts, and a dedicated hotline that allows users to be successful and have comfort knowing their investment is well protected.”

Dr. Mike Skramstad, Dentist, USA

For me, it is essential to know that I can rely on the equipment I invest in for a long period of time. But in a practice often the unforeseen can happen. This is why it is very reassuring to me that DS Core Care covers accidental damage and express replacement for my Primescan Connect so that I can focus on treating my patient."

Dr. Meena Barsoum, Dentist, USA