Our People
Our trusted team includes CEREC, Equipment, Implantology & Clinical Specialists, Customer Service and experienced technicians. The strength of the service we offer is evidenced by the size and skill of our team located throughout Australia and New Zealand and our commitment to ensuring that your needs and that of your patients are always at the forefront.
With over 130 years' experience in helping deliver better, safer, faster dentistry and knowing the complexity of clinical choices available; we constantly look for new ways to partner with and grow your business through Surgery Lunch & Learns, Continuing Education Programs, Internet Classrooms, Interactive Websites or via our knowledgeable Clinical, Implantology, CEREC, Equipment specialists or by talking to our friendly Customer Service Representatives.
Service
Dentsply Sirona's Service and Support teams are experts at installing, calibrating maintaining, supporting and providing solutions for all your Dentsply Sirona technology. All our Dentsply Sirona Service Technicians are responsive, factory-trained and have a wealth of resources, including only using original factory parts, enabling them to meet your service needs quickly and efficiently. Our national service team includes independent and freelance service technicians who are also experienced, factory trained and certified. Technical Services are offered nationwide across Australia and New Zealand with local Dentsply Sirona technical support centres in Sydney, Melbourne, Adelaide, Perth and Auckland, and access to skilled technicians servicing your location.
Our Help Desk team is available between 8am - 6pm AEST weekdays and are able to assist with peripheral IT Networks and Hardware linked to your Dentsply Sirona digital solutions as well as helping with the challenges that may arise from 3rd party linked IT. The team have the ability to remotely connect and diagnose your Dentsply Sirona X-Ray, CEREC, Treatment Centres and Steriliser products, often avoiding the need for an onsite Service Technician.
Our focus is on maximising your up-time through preventive maintenance, breakdown service and ensuring the reliable operation of your technology, effectively minimising your downtime.
Partnering with Dentsply Sirona
Whether you have a small or large clinic, partnering with Dentsply Sirona offeres the ability to increase your practice profitability and enhance patient experience. Our Specialist team delivers value, knowledge and solutions that are best in class, supported by our Education Centres, creating the right kind of working and teaching environment for your teams now and well into the future.
As the leading manufacturer of digital dental equipment and education systems, we offer a complete solution to all your needs, all backed by an extensive global network. We support you through each stage of your dental journey.
Frequently Asked Questions
If you’ve never purchased from Dentsply Sirona, whether online or through a sales representative, please register as a brand-new customer:
1. Select Sign In/Register on at the top-right corner of the DentsplySirona.com homepage
2. Select Register, then select Sign Up Now
3. Enter your personal details and then select Create Online Login
4. Verify your email via the verification code sent to the email address you’ve provided
5. Select I'm a brand-new customer, then Continue to Account Details
6. Enter your practice details, then select Save & Continue
7. Select your practice billing address, then select Use Selected Address
8. Select whether you’d like to opt into the DS Points Plus programme
Your account is now pending validation. This process can take up to 5 business days. Once your account is validated, you may shop Dentsply Sirona’s online catalogue
If you’ve registered your account with an email you can no longer access, you’ll need to call Customer Service at 1300 552 929
To select a different default credit card to use for purchases, follow these directions:
1. Hover over your name in the top-right corner of DentsplySirona.com and select My Account
2. Under My Account in your account dashboard, select Personal Payment Methods
3. Choose Default Payment Method next to your desired credit card
You can redeem your points online for eligible products. To redeem your points, follow these directions:
1. During Checkout, select Edit in the Payment Method panel. If you have enough DS Points for your entire purchase including freight, you’ll see a checkbox with the option to use your points. Select the checkbox to redeem your DS Points.
If you don't have enough DS Points for your entire purchase, the option to redeem them will be unavailable
Note: DS Points expire 2 years from the last order date.
Please follow our Returns Policy here.
We offer CPD points for some live courses, webinars, and OnDemand courses. After meeting the course requirements, you will receive the certificate by email.
To sign up for a course, you’ll need to enroll here.
Further Support
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