Dentsply Sirona PTY Limited ACN 111 950 602 Supplier Warranty For Equipment
Last published: 1 November 2024
Nothing in this document excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any legislation which cannot lawfully be excluded or limited and that includes the consumer guarantees that may apply by application of the Australian Consumer Law (‘ACL’), the New Zealand Consumer Guarantees Act (‘CGA’) or any other applicable legislation, to the goods and services that you acquire from us.
Consumer guarantees legislated under the ACL:
- are guarantees that you may be able to rely on if something it not right with your goods and services that you acquire from us
- automatically apply to goods and services that cost less than AUD$100,000 (inclusive of GST)
- only apply to goods and services over AUD$100,000 (inclusive of GST) if they are of a kind ordinarily used for personal, domestic or household use or consumption.
Who is covered by the Supplier Warranty?
A Supplier Warranty is a benefit given to our customers who are both carrying on business and using the applicable Equipment (as defined below) in Australia or New Zealand.
Dentsply Sirona Pty Ltd (‘we’, ‘us’ or ‘our’) warrants that any equipment listed in Annexure A that you purchase from us on or after 1 November 2024 (‘Acquisition Date’), and the spare parts that are used to repair such equipment (‘DS Parts’), will be free from defects in materials and workmanship with normal intended use, for a period that, depending on the description or nature of the equipment, is the longer of the following:
- the period specified in Annexure A for the relevant equipment or DS Parts with the time commencing to run on the date that the installation of the equipment, or DS Parts, is completed; or
- the period as agreed with you in writing on any occasion.
To honour the Supplier Warranty, we will ensure that either we or one of our authorised service providers will make the necessary repairs (which may include using new DS Parts) to correct any defect covered by this Supplier Warranty, without charge to you. Our liability under this Supplier Warranty is limited to ensuring that any such repairs are made in accordance with these terms and conditions (which may be amended by us on one or more occasions).
In this document, ‘you’ or ‘your’ is a reference to you our customer being a person, corporation or other legal entity who has purchased an item or items of equipment listed in Annexure A from us, or for which a DS Part was supplied and to which, in each case, the Supplier Warranty relates.
Changes to this document
We may change the content of this document (including by changing the scope of the Supplier Warranty or the Supplier Warranty periods) from time to time by publishing an updated version of this document online here: https://www.dentsplysirona.com/en-au/legal/equipment-warranties.html (for Australian customers) and https://www.dentsplysirona.com/en-nz/legal/equipment-warranties.html (for NZ customers).
Any changes to the content of this document will only apply to purchases that are made after the updated version of this document has been published online. We strongly encourage you to check the online version of this document regularly and before making any purchases.
Supplier Warranty Details
Out-of-warranty services
If your equipment is no longer covered by the Supplier Warranty set out in Annexure A, you can still request that we service your equipment (‘Out-of-Warranty Service’), but we may charge for parts, labour, travel, freight, remote software support and incidental expenses required for the Out-of-Warranty Service.
We warrant that any DS Part that has been replaced as part of an Out-of-Warranty Service will be free from defects for a period of 90-days starting from the date that the Out-of-Warranty Service was completed. This warranty only extends to Out-of-Warranty Services that were completed by us or one of our authorised service providers. This warranty is also subject to the same exclusions that apply to the Supplier Warranty (as set out above).
Australian Consumer Law Guarantees – Warranty against defects
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Repair of the goods may result in loss of data.
Annexure A – Supplier Warranty Periods For Equipment
IMPORTANT NOTES
* Plastics of this item of equipment are required to be cleaned with Dentsply Sirona approved products only: Alpro IC 100, Alpro PlastiSept Eco, Duerr FD366.
~ You must register this equipment to benefit from the Supplier Warranty. Additional years of warranty may be available depending on the registration via the Duerr website which is managed by Duerr Dental.
PRODUCTS THAT ARE ELIGIBLE FOR DS CORE CARE
- CEREC Primescan
- CEREC Milling Units
- AC Primescan
- CEREC SpeedFire
- Primescan Connect
- Primescan 2
Annexure B – Consumables And Wear & Tear Parts
(not covered under supplier warranty)
[1] Please note that the consumables set out in Annexure B are not considered DS Parts and are not covered by our Supplier Warranty.
[2] ‘Force Majeure events’ are events beyond that are beyond our reasonable control, including but not limited to, labour force strikes, natural disasters, acts of God, war, acts of terror, national emergencies, severe or extreme weather conditions, pandemics and epidemics.
