Working with DS as a Supplier

To ensure efficient and smooth processing of your invoices, please follow these guidelines. Invoices that do not meet these requirements may experience delays or be returned for corrections.

• Submit invoices only after the goods or services have been delivered or completed to Dentsply Sirona.
• Email all invoices directly to document intake dedicated email address listed on the Purchase Order or as previously agreed.
• Do NOT send invoices to personal email addresses — they may not be processed or paid.
• Attach invoices as electronic PDF documents.
• Ensure each invoice is a separate PDF file. If you have multiple invoices, attach each as a separate file in the email. The total size of an email can be up to 50 MB.
• Electronic Invoicing intake is enabled in countries according with the local legislation requirement.
• Use a clear, easy-to-read layout for your invoice. We recommend a black and white format without colored backgrounds or shading to ensure legibility.

Make sure your invoice contains all standard details (invoice date, unique invoice number, your company name and address, etc.), plus the following specific information required by Dentsply Sirona:

• The Dentsply Sirona Purchase Order number (PO#) related to the goods or services. There is no need to attach a copy of the PO itself, but the correct PO number must be referenced on the invoice.
• If your company has multiple projects or Statements of Work (SOWs) with Dentsply Sirona, be careful to list the correct PO number for each invoice to avoid any confusion.
• The name of your Dentsply Sirona contact person who requested or oversees the order. This helps us verify that the invoice relates to a known project or purchase.
• A description of the goods delivered, or services provided. If the corresponding PO is itemized with multiple line items, your invoice should also be itemized to match those line items (including quantities, descriptions, and prices for each line). This ensures the invoice aligns with the PO and can be processed without delays.
• Ensure that all key invoice details (such as bill-to entity, ship-to location, item descriptions, unit prices, and currency) match the Purchase Order. Discrepancies between the PO and the invoice (e.g. different company names, PO numbers, line items, or amounts) are a common cause of payment delays or invoice rejections.

For compliance and efficiency, please DO NOT submit invoices in the following forms, as we cannot process them:

• Proforma invoices – Preliminary or estimated invoices. We require a final official invoice for payment.
• External download links or portals – Do not send a link requiring us to download the invoice from a portal or cloud drive. Always email the actual PDF invoice as an attachment.
• Illegible or poor-quality images – Avoid scanned copies that are blurry, low-resolution, or hard to read. Ensure the text is clear and all details are visible.
• Photographs of invoices – Do not send a photo of a printed invoice (e.g. an image taken with a phone camera). Instead, send the original PDF or a high-quality scanned PDF.
• Statements or payment reminders – Account statements, balance summaries, or reminder notices are not invoices and will not be treated as such. Such documents are to be sent to the AP contact mailboxes only.

• All suppliers must be fully onboarded in our vendor system before any transaction can be initiated. Please complete all required onboarding steps and submit any requested documents (e.g. tax forms, banking details) promptly to avoid delays.
• Payments will not be scheduled until the invoice is approved and matched to the corresponding PO (including confirmation of goods/services delivery, if applicable).
•  Payment Terms & Timeline: Payment timelines are governed by the payment terms stated on your PO or contract. We strictly adhere to these agreed terms (commonly Net 60 days from invoice date). Once a valid invoice is received and approved, payment is scheduled according to the PO / Vendor terms so that funds are disbursed by the due date. Payments are released on a weekly basis.  
  • Example: if your purchase order specifies Net 60 payment terms, you can expect payment approximately 60 days from the invoice date. Our Accounts Payable team runs regular payment cycles to ensure on-time payment per the agreed terms.
•  Accepted Payment Methods: We issue payments via electronic funds transfer for speed and security. Accepted methods include ACH (Automated Clearing House) for domestic U.S. payments, wire transfers for international payments, and SEPA (Single Euro Payments Area) transfers for payments in Europe. (Paper checks are only issued by exception and are not a standard payment method.)
• Delayed Payments: If you have not received payment within the expected timeframe, first verify that your invoice was submitted correctly. If the payment is overdue past the PO terms, please reach out to Accounts Payable for assistance. Be sure to provide the invoice number, PO number, and due date when inquiring about a delay.
• For any payment questions or disputes, contact our Accounts Payable team promptly. Include relevant details (invoice/PO numbers, expected amount, issue description) so we can investigate and resolve the issue as quickly as possible.

If you have questions about invoice submission or payment status, please contact our Accounts Payable team. Use the email corresponding to your region or the guidance provided on your Purchase Order:

• North America Suppliers:
  • AP-US@dentsplysirona.com
• EMEA (Europe, Middle East & Africa) Suppliers:
  • General EMEA Inquiries: AP-EMEA@dentsplysirona.com (for Dentsply Sirona Poland Sp. z o.o., Dentsply IH GmbH, Dentsply IH Ltd., and Dentsply Sirona Europe GmbH)
  • German-language: AP-German@dentsplysirona.com
  • French-language: AP-French@dentsplysirona.com
  • Italian-language: AP-Italian@dentsplysirona.com
  • Spanish-language: AP-Spanish@dentsplysirona.com
  • English (other EMEA): AP-English@dentsplysirona.com

Our Accounts Payable team is here to assist you with any questions or issues related to invoicing. We aim to ensure that your invoices are processed promptly. By adhering to the guidelines provided, you will significantly contribute to the efficient processing of your invoices, helping us to pay you on time. Thank you for your cooperation and partnership.