Your comprehensive service and support solution
The comprehensive service and support solution for additional peace of mind.
DS Core Care is a comprehensive technical service and support solution that helps protect your equipment. Thanks to the connection to DS Core, it goes beyond – enabling preventive and digital service capabilities.
Our market research shows that 96% of 3D printer owners and users who were surveyed highly value an integrated device service for their printers, considering it either a must-have or nice to have.1 It also shows 95% of laptop-based scanner owners or intenders who were surveyed see services offered with the purchase, like extensions of the standard 1 year warranty and replacement of the scanner, as a nice to have.1
Dentsply Sirona offers a comprehensive service solution that combines products, services, and support to help you confidently and safely shape the future of your dental practice. DS Core Care is an integrated, easy-to-understand equipment service and support package that provides you with more time with your patients, quality services, and clearly defined coverage.
1 Dentsply Sirona Primeprint Study Feb 2022. Commissioned study for Dentsply Sirona in US and DE. (N=400).
2 Remote real-time troubleshooting will only be available for any of your equipment that has been registered in Dentsply Sirona’s product services database.
3 The preventative maintenance will be performed in or after the last month of each calendar year during your DS Core Care subscription. If you terminate your subscription before the last month of each calendar year, you will forfeit the preventative maintenance for that year. Further terms and conditions apply – please contact your Dentsply Sirona specialist to find out more information about this solution.
Why choose DS Core Care?
Quick & easy support
Fast Service Clarification powered by DS Core enables remote troubleshooting from highly qualified experts via our standard hotline support service. And even if an on-site visit is still required, the Technician can be prepared more efficiently – helping to limit unnecessary follow ups.
More time with your patient
With DS Core Care, we help you to get the most out of your Dentsply Sirona devices and allow your equipment and practice to run reliably and efficiently – so you can focus on treating your patients.
Minimise downtime
The included preventive maintenance of your eligible equipment helps minimise surprises and provides you with additional security.
Productivity
DS Core Care helps to prepare your practice for the unexpected, limiting equipment downtime and unforeseen costs. Receive the support quickly and efficiently to keep productivity high.
Quality of service
Benefit from premium products paired with the high quality service you expect and deserve. From extended spare part coverage and remote troubleshooting to regular maintenance – all done by trained service technicians.
# Any further accidental damage beyond two replacements will not be covered by DS Core Care.
Testimonials
When buying equipment from a company, service is one of the most important and helpful attributes a company can provide. Dentsply Sirona and their partners offer unparalleled support with efficient service, parts, and a dedicated hotline that allows users to be successful and have comfort knowing their investment is well protected.”
For me, it is essential to know that I can rely on the equipment I invest in for a long period of time. But in a practice often the unforeseen can happen. This is why it is very reassuring to me that DS Core Care covers accidental damage and express replacement for my Primescan Connect so that I can focus on treating my patient."
Explore other components of DS Core
Download Centre
Visit the Download Centre to find Instructions for use, safety data sheets, eMDR documents, and more.