Working with Our Stakeholders

How Dentsply Sirona Works Closely With Its Stakeholders

Collaboration is key to achieving our mission to transform dentistry, improve oral health globally, and create healthy smiles. It’s also a critical part of executing our sustainability strategy. Actively engaging with our stakeholders keeps us accountable and ensures we are constantly pushing ourselves and others to strive for better.

Engaging With Our Stakeholders Across Our Three Sustainability Pillars

Customers

Healthy Planet

Engagement on environmental goals
Involvement in FDI partnership to promote sustainability in dentistry amongst practitioners, patients and throughout the supply chain
Increased sustainability awareness via customer newsletters and direct communication with commercial, clinical, marketing teams
Clinical Education, resources and expertise sharing, including the launch of a new curriculum

Healthy Smiles

Engagement on social goals
Clinical research and studies
Awards for promising dental students
Enhanced our Women in Dentistry programme through the Smart Integration Award, Dentsply Sirona First to 50 programme and the Dentsply Sirona Key Opinion Leader (“KOL”) programme
Clinical Education, resources and expertise sharing
Increased awareness via customer newsletters and direct communication with commercial, clinical, marketing teams

Healthy Business

Clinical trials standards development and data sharing and post-market clinical studies
Instructions for Use are supported by standardised validation and digital communication processes
Clinical Education, resources and expertise sharing
Increased awareness via customer newsletters and direct communication with commercial, clinical, marketing teams
Privacy Policy
Marketing to Professionals Code of Conduct
Ethical Customer Interaction Policy
Business partner code of conduct
Post-market clinical studies
Customer service and complaint handling
Cybersecurity programme to protect customer data

Employees

Healthy Planet

Engagement on environmental opportunities to achieve our goals
Employee participation in environmental initiatives
Increasing awareness around our environmental performance
BEYOND launch communication programme and assets including newsletters, Viva Engage posts, video content, digital posters, train the trainer presentations and intranet content
Launched new employee benefit of one paid day off/ year for community service and environment support for all permanent non-hourly employees

Healthy Smiles

Engagement on social goals
Employee resource groups (ERGs)
Global employee health, safety, and wellness programmes
Employee awards and recognition
BEYOND launch communication assets including newsletters, Viva Engage posts, video content and intranet content
Ongoing DE&I training and awareness
On demand LinkedIn learning training offered globally
Global mentoring programme
Leadership development and the emerging talent programmes
Employee lifecycle and engagement surveys to gauge and respond to employee sentiment Launched new employee benefit of one paid day off / year for community service and environment support for all permanent non-hourly employees
Roll out of the culture programme and development of our Vision, Purpose & Mission, Values and Operating Principles

Healthy Business

Employee Health and Safety Frontline Leadership training at all sites, fostering a culture of Employee Health and Safety excellence
Implemented Humantech expert Ergonomics solution, achieving a 92% reduction in ergonomic injuries in 2021 vs. 2019
Ethics and compliance hotline
Employee training on governance topics including:
- Workplace safety
- Code of ethics and business conduct
- Data privacy and security
- Business gifts and entertainment
- Hotline whistleblower system
- Anti-corruption and anti-bribery
- Anti-harassment

Communities

Healthy Planet

Improved environmental data management platform and environmental data quality
Working to improve the environment where we operate

Healthy Smiles

Local community volunteerism and donation programmes
Smile Train partnership to advance the future of cleft care
Launch of DS Global Community Engagement Policy
Launch of Volunteer Time Off programme to increase employee volunteerism for community service

Healthy Business

Compliance with local laws and regulations

Partners

Healthy Planet

Active co-founder of the FDI World Dental Federation Sustainability in Dentistry Initiative alongside Colgate, Procter & Gamble, GSK and TePe to create the Sustainability in Dentistry programme

Healthy Smiles

Engagement on social goals
Connecting with new and existing partners to establish and launch new meaningful projects, such as the Smile Train, Dentsply Sirona and the FDI World Dental Federation programme to create global digital standards for cleft treatment
Joined the Platform for Better Oral Health in Europe (in the beginning of 2022) as a corporate partner to expand our engagement for better oral health and healthy smiles

Healthy Business

Member of numerous advisory Boards for partner organisations including the University of Pennsylvania Dental Medicine Board of Overseers, American Dental Association Science and Research Institute Board of Directors, American College of Dentists, Dental Trade Alliance

Patients (including Byte Customers)

Healthy Planet

Created patient education material through the FDI World Dental Federation partnership which outlines how to make more sustainable choices as a dental patient

Healthy Smiles

Provision of educational resources for patients
Sustainability communications programmes rolled out in partnership with the FDI World Dental Federation to increase awareness around the importance of sustainability
Educational Infographics and videos developed together with the FDI World Dental Federation
Product Donations that increase access to oral care, by offering free treatment and oral products to underserved communities
Patient Advocacy Groups
Remote and connected care programmes

Healthy Business

Customer service and complaint handling
Member of numerous advisory boards for partner organisations including the Advisory Board of the Harvard School of Dental Medicine Initiative to Integrate Oral Health and

Investors

Healthy Planet

Engagement on environmental goals
ESG disclosures (Sustainability Accounting Standards Board (SASB) - and Task Force for Climate-related Financial Disclosures (TCFD) -aligned)
Communications on CDP climate survey
Transparent communication and engagement on climate risk and DS’ sustainability strategy through digital hub and regular updates

Healthy Smiles

Engagement on social goals
Engagement on labour practices, human rights, and inclusion and diversity
Annual updates on Board and ESG committee composition diversity
Quarterly calls and other regular engagements about product pipeline, acquisitions, growth etc.

Healthy Business

Regular engagements about environmental, social, and governance issues
Code of Ethics and Business Conduct
Regular briefings to the Board on the cybersecurity programme

Suppliers

Healthy Planet

Engagement on environmental goals
Sustainability commitment reinforced and Scope 3 emission training led at the annual Global Supplier Forum

Healthy Smiles

Engagement on social goals
Business partner code of conduct to ensure expectations with suppliers are mutually met
Modern Slavery Acts
Supplier quality agreements
Regular supplier audits

Healthy Business

Code of Ethics and Business Conduct
International trade compliance policy
International Trade and Customs Compliance Policy
Training on anti-corruption and anti-bribery, export compliance, anti-trust and competition law, privacy and data protection
Cybersecurity programme to ensure supplier information integrity
Product safety programme
Hosted Supplier Forum

Government Regulators and Policymakers

Healthy Planet

Engagement on environmental goals
Ensuring the Corporate Environmental Health & Safety Management System is aligned with frameworks including ISO 14001, ISO 45001, ISO 50001

Healthy Smiles

Engagement on social goals
Disclosure of diversity figures
Participation in public-private partnerships that increase access to care among communities

Healthy Business

Maintaining updated cybersecurity policies and standards aligned with cyber control frameworks including ISO 27001, COBIT, NIST
Certifying facilities as appropriate to ISO 13485, EU MDD, EU MDR, OHSAS 18001, or ISO 45001 and complying with FDA QSR 820, as well as other international regulations
Disclosure of:
- Political involvement
- Total amount of monetary losses as a result of legal proceedings associated with corruption and bribery