Customer Support

Our People

Our trusted team includes CEREC, Equipment, Implantology & Clinical Specialists, Customer Service and experienced technicians. The strength of the service we offer is evidenced by the size and skill of our team located throughout Australia and New Zealand and our commitment to ensuring that your needs and that of your patients are always at the forefront.​

With over 130 years' experience in helping deliver better, safer, faster dentistry and knowing the complexity of clinical choices available; we constantly look for new ways to partner with and grow your business through Surgery Lunch & Learns, Continuing Education Programs, Internet Classrooms, Interactive Websites or via our knowledgeable Clinical, Implantology, CEREC, Equipment specialists or by talking to our friendly Customer Service Representatives.

Service

Dentsply Sirona's Service and Support teams are experts at installing, calibrating maintaining, supporting and providing solutions for all your Dentsply Sirona technology. All our Dentsply Sirona Service Technicians are responsive, factory-trained and have a wealth of resources, including only using original factory parts, enabling them to meet your service needs quickly and efficiently. Our national service team includes independent and freelance service technicians who are also experienced, factory trained and certified. Technical Services are offered nationwide across Australia and New Zealand with local Dentsply Sirona technical support centres in Sydney, Melbourne, Adelaide, Perth and Auckland, and access to skilled technicians servicing your location.

Our Help Desk team is available between 8am - 6pm AEST weekdays and are able to assist with peripheral IT Networks and Hardware linked to your Dentsply Sirona digital solutions as well as helping with the challenges that may arise from 3rd party linked IT. The team have the ability to remotely connect and diagnose your Dentsply Sirona X-Ray, CEREC, Treatment Centres and Steriliser products, often avoiding the need for an onsite Service Technician.

Our focus is on maximising your up-time through preventive maintenance, breakdown service and ensuring the reliable operation of your technology, effectively minimising your downtime.

Partnering with Dentsply Sirona

Whether you have a small or large clinic, partnering with Dentsply Sirona offeres the ability to increase your practice profitability and enhance patient experience. Our Specialist team delivers value, knowledge and solutions that are best in class, supported by our Education Centres, creating the right kind of working and teaching environment for your teams now and well into the future.​

As the leading manufacturer of digital dental equipment and education systems, we offer a complete solution to all your needs, all backed by an extensive global network. We support you through each stage of your dental journey.

Further Support