Return Policy

Dentsply Sirona Implants Product returns and exchange guidelines

No refunds are available for Products purchased via the Site; only credits or exchanges apply and are subject to the following terms. 

Ossix, Symbios, MIS Regenerative, Lucitone or any patient specific (Customised) products are not eligible for returns (including credit or exchanges) unless there is a fault with the Product (please see below for further details).

Please note: Returned Products will only be accepted for exchange or credit if they have at least 15 months shelf-life remaining and are in a re-saleable condition.

Products can be exchanged within 12 months from the date of purchase. Products will only be exchanged on a ‘like for like’ basis (e.g. implant for implant, abutment for abutment), on receipt of original item(s) and in accordance with the below procedure. If products are found to be from earlier or mulitple exchanges, Dentsply Sirona reserves the right to allow no further exchanges regardless of the Invoice date. Any Products supplied by us Free of Charge are not eligible for a credit and can only be exchanged on a ‘like for like’ product basis. Any price difference will be applied.

Non-damaged Products must be returned within 30 days of the invoice date for a credit to be issued, and in accordance with the below procedure.

In order to return Products for an exchange or credit, we must first receive your original item(s) and the returned item(s) must be:

Unopened and sealed (as delivered), in ‘new’ condition. Any price difference will be applied.

Packed in the original delivery box or similar box to protect against damage during transit (jiffy bags are not suitable for returns and will not be accepted).

Clearly addressed to Dentsply Sirona Implants (not via your Territory Sales Manager) at the following address:

Dentsply Sirona Implants
DENTSPLY IH Ltd
Building 3, The Heights
Weybridge
Surrey
KT13 0NY

Accompanied by a copy of the invoice or delivery note and a completed Implant Returns Advice Note form or Product Exchange form, (as applicable). If this paperwork is not included, the item(s) will be returned to you.

Do not affix staples, labels, or sticky tape to any area of any Product, or write on or deface the packaging. We recommend using a ‘signed for/special delivery’ service so that you can track your package. We are not responsible for any delivery issues with your returned item.

We are unable to credit or exchange Products redeemed using your Dentsply Sirona Loyalty Points unless there is a fault with the Product. We reserve the right to remove any Dentsply Sirona Loyalty Points earned on cancelled or returned orders.

Any Products supplied by us Free of Charge are not eligible for a credit and can only be exchanged on a ‘like for like’ basis.

Please do not attempt to order a replacement item online or by phone without first returning the item using the process above. If not adhered to, we reserve the right to charge the current RRP for any replacement order you place.

Please note: any stock items held under a Consignment Agreement are excluded from the above Conditions of Sale.

For full Terms and Conditions - Click here

Dentsply Sirona Preventive, Restorative and Endodontic Products returns and exchange guidelines - Dealer Distributed 

Cancellations

Cancellation of your order needs to be made directly with your Dealer and is subject to your Dealer’s Cancellation Terms and Conditions policy.

Product returns and exchange guidelines

Consumables returns and exchanges need to be arranged directly with your Dealer and are subject to your Dealer’s Returns and Exchange Terms and Conditions policy. Please visit their website customer service pages for more information and contact details.

You must also inform the Dentsply Sirona Customer Services Team of any returned orders to your Dealer. Dentsply Sirona reserves the right to remove any Dentsply Sirona Loyalty Points earned on cancelled or returned orders.

Where we offer support and maintenance services for Consumables, this will be made clear to you on the Site when you place your order. If you elect to purchase such services, please contact our Service Centre on +44 (0)1453 793190 or e-mail at uk-service@dentsplysiona.com for more information and to discuss any issues you may have with the relevant Product. If you register a fault with our Service Centre, please provide a video or photographs of the fault. We may arrange collection of the faulty Product, arrange a loan unit and repair the current unit free of charge if your Product is within its warranty period (as detailed in the warranty documentation accompanying the Product). Additional terms may apply to the provision of such support services.

If you have a complaint or fault with a dental consumable Product please contact us on +44 (0) 1932 838338 or e-mail at UKDCustomerService@dentsplysirona.com.

If you want to initiate returns, click here.