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- Description
Research has shown that practices that build their office environment around serving the patient dominate the market, but customer service is often confusing, complex, and vague. It’s just not that simple. “I’m satisfied” means nothing in today’s world. Instead, your practice must be set apart from others in the area. You can help prospective and current patients understand why they should visit your office and not the office down the street by mastering the simple techniques behind the W.O.W. Patient Philosophy. In this course, you will learn the principles that strengthen communication skills, your practice brand, and service standards. Judy Kay illuminates the patient decision making processes and outlines how to create lasting impressions and exceptional experiences, in addition to how to spot opportunities that create W.O.W. Touch Points.
Course Objectives:
- Summarize the techniques to making W.O.W. lasting first impressions
- Develop and demonstrate the five service concepts to making your patient never forget how you made them feelding that builds loyalty and trust
Release Date: May 14, 2021 Re-evaluation Date: May 14, 2024
AGD PACE Subject Code: 550 - Practice Management and Human Relations
Date Has Passed
Delivering W.O.W. Service - People Will Forget Everything Except How You Made Them Feel!
Course Details
Free
Price
Available
Seats
English
Language
1 CE
CE Credits
1 Hour
Duration
Coordinator Details
Course Tags
Type
On-Demand
Role
Dental Assistant
Dental Hygienist
Dental Student
Dentist
Lab Technician
Learning Area
Practice Management
Dental Specialty, Category or Topic
Patient Experience
Learning Level
Foundational
