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Policies

Return Policy

US/Canada Direct Business Commercial Return Policy

We gladly accept products for return that meet the requirements below. To initiate a return, you must contact Customer Service for a return goods authorization number.

  • Returns must be initiated within 90 days of purchase (invoice date).
  • Items must be in their original undamaged, unmarked and unopened packaging with factory seals intact.
  • Customized products, hazmat, equipment, discontinued, and other certain products are not eligible for return. Please contact us for further details.
  • All return shipping charges will be paid by Dentsply Sirona. After a Returns Good Form is approved, Dentsply Sirona will provide a shipping label to use. Method of shipping will be ground.
  • Purchase price will be used for valuation of return amount.

US Indirect Business Returns

The Returns policies for products purchased online at https://www.dentsplysirona.com/en-us/shop from one of Dentsply Sirona’s authorized dealers may be different than those set forth above. For more specific details on how to initiate a return with your dealer, please see the applicable guidance below.

Henry Schein Dental:

Patterson Dental

Benco Dental: 

If you want to initiate returns, click here.