Customer Support

All general practices and specialists are eligible to participate in the ONE DS Loyalty Program. Retailers, Dental Service Organizations (DSOs), large group practices, government, institutional, university, student or other school accounts are not eligible to participate in the ONE DS Loyalty Program. For ONE DS Loyalty Program full terms and conditions please visit the ONE DS Loyalty Program – Terms and Conditions page.

ONE DS members earn points on all eligible Dentsply Sirona products purchased. This includes offline purchases, online purchases at dentsplysirona.com and purchases through our authorized distributors.

Purchases of Clinical Education (CE) courses on dentsplysirona.com do not earn DS Points and you cannot redeem DS Points to purchase CE courses. See full exclusion list.

Most online purchases of eligible products from Dentsply Sirona or our authorized distributors on dentsplysirona.com will post to your accounts within 24 hours of placing your online order. Offline purchases through your sales representative or an authorized distributor can take 1-2 weeks  to post to your accounts. Eligible equipment purchases (i.e., Primescan and Primescan Connect) can take four to six weeks to fully verify before we credit earned DS Points to your account.

Yes, your earning tier will adjust upward automatically when your total spend passes one of the thresholds mentioned above. Earning tiers are only adjusted down after you have been in the program for one full calendar year. On the first day of the new year after your first full calendar year of membership, we will conduct an audit, and your earning tier may be adjusted downward based on your prior year’s total spend.

You can redeem DS Points for any eligible products on dentsplysirona.com. You must have sufficient DS Points in your available balance to cover your complete order total including tax and shipping.

When we launch our new dashboard, we will reset the expiration date on all your current DS Points to the last day of the month one year after the launch date. Any new DS Points you earn will expire on the last day of the month one year after they are earned. For example: if you place orders on the 15^th and 25^th of October 2024, then all of those earned points will expire on October 31^st 2025. Our new loyalty platform will automatically use your oldest points first with each redemption order you place. You will also see monthly reminders on your My Account screen and your ONE DS Profile screen when you have points expiring soon.

No. Members can only use points on future purchases at dentsplysirona.com. 

You will continue to accrue DS Points based on your earning tier and the products you purchase. If you do not have enough DS Points to cover your order total, you can purchase products through your normal buying process and payment methods. 

Yes – you will earn DS Points for any Dentsply Sirona product regardless of how you buy. For example, you can purchase through any of our authorized distributors and you will earn DS Points. However, DS Points can only be redeemed online at dentsplysirona.com.

If you are a Gold or Titanium loyalty member with 100,000 or more DS Points in your available balance, you can redeem points for a cash rebate on the purchase a Primescan DS (6692741) or a Primescan Connect (6795491). You can select to redeem 100,000 to 300,000 DS Points (in 50K increments) for your rebate when adding the equipment to your cart. You can only redeem points for a rebate when making an online purchase of the equipment. The value of your points will be doubled for your rebate. 100,000 points = $2000 and 300,000 points = $6000. Please allow six to eight weeks from the date you place your order for us to validate your purchase and send your rebate. 

Yes – you can participate in distributor and other promotions; however DS Points are only awarded for purchased items. Free promotional items do not earn DS Points.

Please contact customer service if you need to change the email address for your online account.

From the welcome menu, click on My Account and then Manage Practice Accounts. Click on the Add Practice button on the Manage Practice Account screen to add additional locations.