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Switch to DS Core

A gateway to expanded possibilities and potential growth

DS Core - A new era of dentist-lab collaboration

 

The Connect Case Center has been introduced in 2010 and served dentists and labs well, for transferring intra-oral scans and initiate lab orders. 

With DS Core, we have introduced a new cloud-based platform and technology with enhanced collaboration capabilities. Connected with our DS X-ray software, Sidexis® 4, you can have the entire patient X-ray history along with your IO scans in one place.

Key Milestones in the Connect Case Center Shutdown

April 4, 2025 – New Sign-ups Blocked

Starting this date, new registrations for Connect Case Center will no longer be possible. Existing users can continue accessing the platform until the next milestone.

 

November 15, 2025 – Dentist Access Blocked (Shutdown)

On this date, dentists will no longer be able to access Connect Case Center. To continue seamless case-sharing and collaboration, ensure your transition to DS Core is complete before this deadline.

 

March 2026 – Lab Access Blocked (Shutdown)

Lab access to Connect Case Center Inbox will be disabled, completing the full shutdown.

Valid for:

​APAC: Australia, Japan, New Zealand​

AMS: Canada, USA, Brazil​

EMEA: Austria, Belgium, Bulgaria, Croatia, Czechia, Cyprus, Denmark, Estonia, Finland, France, French Guiana, Guadeloupe, Martinique, Réunion, Germany, Greece, Hungary, Italy, Iceland, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK & Northern Ireland. 

The sunset timeline for Connect Case Center in unlisted countries will be communicated at a later stage. 

Reach out to your Dentsply Sirona representative if requiring further assistance, or book a 1:1 consultation.

 

Benefits for the Dental Practice

Enhanced communication with your Lab

  • Communicate via integrated chat and exchange files in real-time.
  • Receive design proposals from your lab and see what they see¹.

More flexibility, less complexity

  • Use CEREC or Connect Software to scan.
  • Add X-rays and other files to your case submission.
  • Access and monitor orders from any device.
  • No licenses needed. Order to lab is available on all DS Core accounts, including free of charge option.

More features to enhance your workflows

  • Keep all your media in the DS Core media library² ³.
  • Facilitate effective patient communication with the Communication Canvas².
  • Initiate more workflows such as aligner treatment, CEREC restorations or specialist referrals directly from DS Core².

Free-up scanner & more delegation

  • Fill-out order data and submit via web browser, freeing-up the scanner instantly.
  • Delegate4 scan and/or filling out of order data to staff, while you can review and submit case later.

Benefits for the Dental Lab

Enhanced communication, also with analog dentist

  • Send digitized model and design files to analog dentists for a more digital workflow5.
  • Receive and view more case files such as X-ray from your browser.
  • Communicate via chat and exchange files in real-time.
  • Send design proposals for dentist approval.

More flexibility & quicker access

  • Access orders and files from any web browser.
  • Ability to receive scans from 3rd party IO-scanners.
  • Access order details and files directly by scanning QR code from sheet.
  • No licenses needed. Receiving orders is available on all DS Core accounts.

Simplify documentation

  • Store MDR documentation and design file directly in order on DS Core, directly accessible to you dentist.
  • Maintain an archive of your order details online5.

1. Available for splints & restorations .dsco format – more indications coming soon.

2. Requires a DS Core Light or above subscription.

3. DS Core offers primary storage only to DS Imaging Solutions and Primescan 2.

4. Some activities may only be carried out by medical personnel due to local laws or regulations​.

5. Requires a DS Core Light for Labs subscription.

 

 

 

 

Switching to DS Core is Easy

The switch to DS Core is happening - make sure you're prepared! Follow these simple steps to uninterrupted access to your digital workflows.

Don’t wait until the last minute - getting set up now will save you time and hassle later.

Sign-up to DS Core and connect your equipment.

  • Register as either practice or lab on dscore.com.
  • Select preferred subscription – both lab & dentist can use DS Core ordering features at no cost.
  • Download DI & CAD/CAM connector to connect supported equipment.
Get started

Connect with your dental lab or practice.

  • Dental offices have to search and add their preferred lab before sending an order.
  • Labs can invite all their customers to register to DS Core and to add them as their preferred lab.
See the guide

Get started today and make the switch stress-free!

Streamline Your Workflow with DS Core

DS Core Workflow for the Dental Practice

Step 1

Set up scan case

Select a patient, create, and define a Treatment. Click on DI Scan and select the scanner you want to use6.

 

6. Available with scanners using Connect SW 2.8 and higher.

Step 2

Scan patient

Connect SW automatically opens in the acquisition phase.

Perform patient scans according to the required scan catalogues for the treatment.

Once the model is calculated, the scan is automatically uploaded to DS Core.

Step 3

Check model and margin

DS Core automatically pre-draws the preparation margins and sets the model axis for your convenience.

Confirm these settings or adjust them if necessary. Once finalized, close the editor.

Step 4

Send order to lab

Click on Order. The details will be filled in accordingly to the Treatment you've created.

Add further files and comments if needed. Lastly, select you Lab of preference and place the order.

You can now see the status of your order from the dashboard and use the chat to communicate with your lab.

DS Core Workflow for the Dental Labs

Step 1

Receive case

Receive case and inspect 3D model including supporting materials such as x-rays directly in DS Core. Accept order and directly open in connected design software or download open files7. Use DS Core order sheet print-out for quick access to order via QR code.

7. Dental Labs connecting 3Shape Dental System can open order directly in the 3Shape software.

Step 2

Design case

Design the case specific indication with the usual design software such as inLab, 3Shape, Exocad or others.

Step 3

Collaborate (optional)
Communicate with your dentist to get feedback and approval directly via DS Core by drag-and-dropping files via integrated chat.

Step 4

Fulfill case order

Finalize order and send physical appliances via mail together with MDR documentation. Additionally, send design files and further documents to your dentist.

Other Workflows and Services DS Core offers that you should know of

Beyond sending cases to your lab, DS Core also supports your growth, efficiency and clinical outcomes with the following workflows and services:

SureSmile Aligners

Predictable Treatment Plans: No refinements were required on 3 out of 4 SureSmile Aligner cases.8

Compatible with Most Scanners: Accepts STL files from most intraoral scanners, including Primescan, Omnicam, iTero, and more.​

​Expert Support: Comprehensive Training and Clinical Support - Clinical Implementation Specialists and Digital Lab Technicians help deliver excellent patient care.​

 

 

8. Based on an internal analysis in excess of 200,000 global SureSmile® aligner cases started and completed between Jan 2021 - June 2024​

 

 

Learn more about SureSmile®

Tutorial for Treatment Workflows on DS Core

Learn how to oder Atlantis Custom Abutments, Simplant Implant Planning Services and SureSmile Aligners via DS Core.

See the workflows guide

All the help you need to support you on the switch

Customer Support Portal

Access the customer support portal for tutorial videos and quick guides.

Find answers

Hotline Support

Call our dedicated support team – country specific phone number is visible in DS Core.

Find phone number

1-on-1 Consultation*

Get a session with our personalized onboarding team to ensure a smooth transition from Connect Case Center to DS Core, the most effective way to get fully set up.


*Available in English, German, French, Italian, Spanish and Swedish. 
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FAQs

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