Customer Support

You can find your customer number on an old invoice. As an alternative, you can register as a new customer, and we will match your account to your practice.

If your practice or lab has an online account on dentsplysirona.com already, you can create an individual login and shop on parts of the company account.

Follow the instructions on how to register as an existing customer above. Once you entered the account number and postal code of your company, it will suggest you to request access to join the existing account. 

After sending the request, the practice administrator of this account will receive an email and can accept your request.

If you don't get access within 7 days or don't know who is the practice administrator of the company account to reach out, feel free to contact Customer Service.

If you are the administrator of an account, you can add several users to enable your colleagues or employees to shop online through the same account with individual login credentials. Go to User Access Management and click on "Invite Member". Enter the email address of the person that you would like to invite to your practice. They will receive an invitation email to join the account. Once accepted, users will have their default role set to Member, which can be updated by an Admin through the User Access Management page at any time. You can invite multiple members by separating each email address with a comma.

There could be two reasons why you don't see prices after registering:

1. You entered company details of an account that already exists. The account administrator received an email with your request to join the existing account and needs to approve it. After that, you will be able to shop online.
2. Your account is still pending verification from Dentsply Sirona which could take about 3- 5 business days. If your account is pending verification after 5 business days, please reach out to Customer Service.