Dentsply Sirona PTY Limited ACN 111 950 602 Supplier Warranty For Equipment
Last published: 1 November 2024
Nothing in this document excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any legislation which cannot lawfully be excluded or limited and that includes the consumer guarantees that may apply by application of the Australian Consumer Law (‘ACL’), the New Zealand Consumer Guarantees Act (‘CGA’) or any other applicable legislation, to the goods and services that you acquire from us.
Consumer guarantees legislated under the ACL:
- are guarantees that you may be able to rely on if something it not right with your goods and services that you acquire from us
- automatically apply to goods and services that cost less than AUD$100,000 (inclusive of GST)
- only apply to goods and services over AUD$100,000 (inclusive of GST) if they are of a kind ordinarily used for personal, domestic or household use or consumption.
Who is covered by the Supplier Warranty?
A Supplier Warranty is a benefit given to our customers who are both carrying on business and using the applicable Equipment (as defined below) in Australia or New Zealand.
Dentsply Sirona Pty Ltd (‘we’, ‘us’ or ‘our’) warrants that any equipment listed in Annexure A that you purchase from us on or after 1 November 2024 (‘Acquisition Date’), and the spare parts that are used to repair such equipment (‘DS Parts’), will be free from defects in materials and workmanship with normal intended use, for a period that, depending on the description or nature of the equipment, is the longer of the following:
- the period specified in Annexure A for the relevant equipment or DS Parts with the time commencing to run on the date that the installation of the equipment, or DS Parts, is completed; or
- the period as agreed with you in writing on any occasion.
To honour the Supplier Warranty, we will ensure that either we or one of our authorised service providers will make the necessary repairs (which may include using new DS Parts) to correct any defect covered by this Supplier Warranty, without charge to you. Our liability under this Supplier Warranty is limited to ensuring that any such repairs are made in accordance with these terms and conditions (which may be amended by us on one or more occasions).
In this document, ‘you’ or ‘your’ is a reference to you our customer being a person, corporation or other legal entity who has purchased an item or items of equipment listed in Annexure A from us, or for which a DS Part was supplied and to which, in each case, the Supplier Warranty relates.
Changes to this document
We may change the content of this document (including by changing the scope of the Supplier Warranty or the Supplier Warranty periods) from time to time by publishing an updated version of this document online here: https://www.dentsplysirona.com/en-au/legal/equipment-warranties.html (for Australian customers) and https://www.dentsplysirona.com/en-nz/legal/equipment-warranties.html (for NZ customers).
Any changes to the content of this document will only apply to purchases that are made after the updated version of this document has been published online. We strongly encourage you to check the online version of this document regularly and before making any purchases.
Supplier Warranty Details
Equipment
Any equipment, described in Annexure A, that you buy from us on or after the Acquisition Date.
DS Parts
DS Parts are also covered by the Supplier Warranty until they are individually repaired or replaced.[1] Once the repaired or replaced DS Parts have been installed in your equipment, the DS Parts will be recorded in our system with a separate Supplier Warranty period that applies to the DS Parts in their own right, unless the Supplier Warranty period that applies to the DS Parts is shorter than the Supplier Warranty period for the equipment. In this circumstance, we will adjust the Supplier Warranty period that applies to the DS Parts so that it aligns with the Supplier Warranty period for the equipment. If for whatever reason the installation of the DS Parts cannot be completed in one day, the Supplier Warranty for the DS Parts will only commence after the final day of the installation process.
Software
The Supplier Warranty will also cover the software that is supplied with your equipment, but only in circumstances where:
- the software fails to perform substantially in accordance with its stated specifications; and
- the failure of the software was not caused by external factors.
Please note the exclusions below in relation to software-related defects that are caused by external factors.
Dentsply Sirona Pty Ltd (ACN 111 950 602)
Business Address: 11-21 Gilby Rd, Mount Waverley, Victoria, Australia 3149
Telephone: 1300 552 929
Email: australiaandnewzealand-technicalservice@dentsplysirona.com.
If you believe that your equipment is defective, please call us on 1300 55 29 29 or email us at australiaandnewzealand-technicalservice@dentsplysirona.com.
Once we have confirmed that your equipment is still covered by the Supplier Warranty, we will arrange for your equipment to be serviced under the Supplier Warranty either on-site or at one of our service locations (‘Warranty Service’). The Warranty Service will be undertaken by us or one of our authorised service providers.
If we have confirmed that your equipment is no longer covered by the Supplier Warranty, then our out-of-warranty service arrangements will apply. Please see the ‘Out-of-Warranty Services’ section below for further details.
The Supplier Warranty period for each item of equipment and DS Parts is set out in Annexure A. Each Supplier Warranty period will start from the date that the installation of the equipment, or DS Parts, is completed.
You can extend the Supplier Warranty period for eligible equipment by up to 2 additional years if you purchase a DS Core Care subscription for each item of eligible equipment. After the 2 additional years have expired, you can extend the Supplier Warranty period for up to 3 more years if you renew your DS Core Care subscription for the eligible equipment. The DS Core Care subscription must be purchased and renewed within the periods prescribed by the DS Core Care Terms and Conditions.
The equipment that is currently eligible for DS Core Care has been identified as such in Annexure A. Please click the links below or contact one of our sales specialists for more information about the benefits of DS Core Care, as well as the DS Core Care terms and conditions:
- For Australian customers - https://www.dentsplysirona.com/en-au/discover/discover-by-brand/ds-core/ds-core-care.html
- For NZ customers - https://www.dentsplysirona.com/en-nz/discover/discover-by-brand/ds-core/ds-core-care.html
The Supplier Warranty will not cover defects of the equipment or DS Parts that were caused by one or more of the following:
- an alteration or modification to the equipment or DS Parts that was not made or approved by us;
- your or any third party’s negligence or intentional acts, including theft or vandalism;
- unauthorised repairs;
- misuse or abuse by you or any unauthorised third party;
- improper handling, installation, maintenance, testing or use by you or any unauthorised third party;
- fire originating outside of the equipment;
- accidents, Force Majeure events or other types of catastrophic damage;[2]
- any failure of any third-party computer operating systems, hardware environment or software utilised by you.
Without limiting the above, the Supplier Warranty will also be considered void if:
- you fail to reasonably assist us in verifying, reproducing and correcting the conditions that lead to the failure in performance or defect of the equipment or DS Part,
- we are unable after using reasonable efforts to verify and reproduce such failure or defect condition of the equipment or DS Part as reported by you;
- you fail to allow for the performance of regular maintenance in accordance with the applicable maintenance schedule for your equipment;
- you otherwise fail to maintain the equipment in accordance with the maintenance specifications for the equipment (as advised by us in writing from time to time), including by failing to use specified cleaning products.
Finally, the Supplier Warranty will not cover:
- normal wear and tear (e.g. chair upholstery being worn over time);
- defects arising from software issues that were caused by external factors, including but not limited to anti-virus updates, firewall updates, Windows updates, update of Windows profile security settings; network reconfiguration (unless required as a direct result of an internal failure of our software), software installations and/or updates that conflict with the operation of our software, infrastructure failure (such as power outage, router broken, staff opened ransomware etc.), natural disasters, physical failures of the IT hardware or operating system issues; or
- consumables (including, without limitation, light bulbs, LEDs, fibres, PSP plates, hygiene sleeves, bite blocks). Please see Annexure B for a full list of consumables and wear and tear parts that are not covered under the Supplier Warranty.
The Supplier Warranty will be void if an unauthorised third party undertakes any repairs to your equipment.
‘Unauthorised third party’ includes any service providers who may have undertaken Warranty Services on our behalf in the past but was acting without our express, written instructions at the time that the relevant repairs were made.
The Supplier Warranty is not transferable to subsequent owners of the equipment or DS Part. It is personal to you.
Out-of-warranty services
If your equipment is no longer covered by the Supplier Warranty set out in Annexure A, you can still request that we service your equipment (‘Out-of-Warranty Service’), but we may charge for parts, labour, travel, freight, remote software support and incidental expenses required for the Out-of-Warranty Service.
We warrant that any DS Part that has been replaced as part of an Out-of-Warranty Service will be free from defects for a period of 90-days starting from the date that the Out-of-Warranty Service was completed. This warranty only extends to Out-of-Warranty Services that were completed by us or one of our authorised service providers. This warranty is also subject to the same exclusions that apply to the Supplier Warranty (as set out above).
Australian Consumer Law Guarantees – Warranty against defects
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Repair of the goods may result in loss of data.
Annexure A – Supplier Warranty Periods For Equipment
- Scaler Tips
- Cavitron Tips
- Sprayvit Tips
- 3-way Syringe Tips
- Spare Parts (inc. Suction Hoses Handpiece Hoses/Lines Digital Sensor Cables)
- CEREC Primescan*
- CEREC Milling Units*
- CEREC AC 2.0 UPS Power Pack
- AC Primescan*
- CEREC SpeedFire*
- CEREC Milling Unit* Dust Extractor
- Primescan Connect*
- Primescan 2*
- PrimePrint*
- PrimePrint Post Processing Unit*
- ADE Stools
- T2 Highspeed Handpieces
- T2-T3 Energo Handpieces
- Syringes/Triplexes
- Sirosonic Scalers
- DS Couplings
- Curing Lights
- Lasers
- Cavitron Units*
- Heliodent Plus*
- DAC Professional*
- DAC Premium/(+)*
- DAC Premium + E*
- DAC Universal*
- Meladem/Multidem
- Printer(s)
- Nitraflash
- Duerr Suction Motors~
- Duerr Compressors~
- inLab MC X5 / inLab MC XL*
- inLab Profire Zirconia*
- inLab Profire Zirconia & Metal inEos X5 inc. PC4*
- Pureclave Sterilizers (note: the Supplier Warranty for Pureclave Sterilizers will be limited to 2 years or 2,000 cycles, whichever is earlier)
- Treatment Centres* (excluding Handpiece and Suction Hoses (1 year), Handpieces (2 years), couplings (2 years) and tips (6 months)
- Cattani Suction Motors
- DS Stools
- Endodontic and Implant Motors
- T1 Highspeed Handpieces
- T1 Energo Handpieces
- Duerr VistaScan~
- Duerr VistaCam~
- Orthophos and Axeos Units*
- Xios Sensors*
- Cattani Compressors~
IMPORTANT NOTES
* Plastics of this item of equipment are required to be cleaned with Dentsply Sirona approved products only: Alpro IC 100, Alpro PlastiSept Eco, Duerr FD366.
~ You must register this equipment to benefit from the Supplier Warranty. Additional years of warranty may be available depending on the registration via the Duerr website which is managed by Duerr Dental.
PRODUCTS THAT ARE ELIGIBLE FOR DS CORE CARE
- CEREC Primescan
- CEREC Milling Units
- AC Primescan
- CEREC SpeedFire
- Primescan Connect
- Primescan 2
Annexure B – Consumables And Wear & Tear Parts
(not covered under supplier warranty)
Cleaning Tabs, Paper for Printer, Indicators, Trays/Racks, Fuses, Filters
Image Plates, Bite Protection Covers, Hygiene Sleeves, Storage Box
Amalgam Containers, Filters
Battery (Foot Control), Silicon Pads/Mats, Water bottle, NaCl Hoses, Suction Tips, LEDs/Light Bulb, Wear & Tear/Staining of the Upholstery
Bite Blocks, Hygiene Sleeves, Head Supports
Fibres, Goggles, Cutting Tool, Bending Tool
[1] Please note that the consumables set out in Annexure B are not considered DS Parts and are not covered by our Supplier Warranty.
[2] ‘Force Majeure events’ are events beyond that are beyond our reasonable control, including but not limited to, labour force strikes, natural disasters, acts of God, war, acts of terror, national emergencies, severe or extreme weather conditions, pandemics and epidemics.
